Marhaba Services at Dubai Airport
Marhaba Services is a meet and greet service at Dubai airport. Whether you are arriving into Dubai, departing, or transiting through, Marhaba Services will make your time at the airport more pleasurable.
For example, if your senior citizen parents are traveling to Dubai and need help navigating the airport with check-in counters, immigration, duty free, and boarding gates, you can book Marhaba Services for them. Similarly, if your MD is traveling for back-to-back meetings, Marhaba can handle fast-track immigration and baggage delivery, saving time and stress.
Features of Marhaba Services
- Meet and assist services tailored for solo travelers, families, business travelers, and visitors.
- Fast-track clearance through immigration and online visa processing (before travel).
- Professional assistants providing guidance and warm welcome through all airport formalities.
- Buggy car transfers at the terminal or chauffeur services to/from airport.
- Welcome with flowers at the airport (optional).
- Baggage delivery service to anywhere in the UAE.
- Access to Marhaba lounges (conditions apply).
Types of Marhaba Services
Bronze Meet & Assist Service
The basic service where a Marhaba agent guides passengers through airport formalities, assists with baggage, and provides buggy transfers where possible.
- Meet and assist on arrival or departure
- Accompany and guidance through airport
- Fast-track through immigration and security
- Assist with baggage reclaim on arrival
Silver Meet & Assist Service
A premium service including escort through all airport formalities, dedicated fast-track counters, and porter services.
- Meet and assist at kerbside or terminal entrance
- Escort through airport formalities
- Fast-track immigration and security
- Baggage reclaim assistance
- Porter service and buggy car transfers (where possible)
Recommended for elderly passengers, solo travelers, VIPs, first-time users, or wheelchair passengers.
Gold Meet & Assist Service
Premium one-on-one dedicated service with lounge access, porter services, and multilingual staff upon request.
- Dedicated one-to-one escort
- Fast-track immigration and security
- Baggage assistance and porter service
- Complimentary Marhaba lounge access
- Priority buggy car transfers and multilingual staff
Recommended for VIPs, CEOs, and high-profile passengers.
The Marhaba Lounge
Gold service passengers have complimentary access to Marhaba lounges in Terminals 1, 2, and 3. The lounges are peaceful, 24-hour oases with amenities including:
- PCs, internet, phone, and fax (free local calls)
- International buffet with hot/cold meals and drinks
- Priority buggy car transfer to departure gates
- Shower facilities (additional charge)
- Smoking areas in select lounges
Lounge Locations
- Terminal 1, Concourse D – from duty free, take elevator to lounge level on right
- Terminal 2 – Departure Area, beyond security opposite gates F3/F4
- Terminal 3 – Three lounges: Concourse A (between gates A2 & A3), Concourse B (Level 4, near gate B21), and Concourse C (between gates C23 & C25)
How to Book Marhaba Services
Visit Marhaba Services Website or contact your travel consultant. Booking should ideally be done 3–4 days in advance, but during lean seasons, 24-hour bookings are possible. Provide:
- Contact details including email
- Flight details
- Number of passengers
Once payment is done, you will receive a confirmation email/voucher to show the Marhaba agent at the airport.
Locating Your Marhaba Person
The passenger name is displayed on Marhaba digital boards (Bronze service) or on placards and boards (Silver service). If you cannot find your name, any Marhaba staff at the terminal entrance will assist you.
